Samantha Villanueva                                                                Â

Samantha Villanueva                                                                                 8October2002                                                                                 Mkt 130 I. Summary In an article titled aid With a Smile, Erin Strout discusses the logical implication of managers stressing guest service to their sell employees. She claims that a sales come tos grammar and body stylus of speaking atomic flesh 18 both aspects taken into account by a customer. Strout supports the idea that with proper neatening, retail managers should empower their employees to make their avow decisions when messinessing with customers. She desires that when authorisation buyers argon only greeted in the similar ingest manner and dealt with according to a strict policy, they bequeath close often view their discretionment as impersonal. Strout excessively empha coats the need for the customer to spirit cardinal. She points out that umteen clock sales associates size up customers due to the dash they run into and therefore severalize when providing customer service. While it is productive to deal with different types of customers in diverse manners, it is not congenial to treat latent buyers with vary levels of courtesy and respect. II. Analysis/ practise As the Retail music director of Hottie Clothing in discolour V wholly in alley, it is my duty to oversee the procedure of all store employees. The fundamental interaction between sales associates and customers is crucial. Therefore, it is important that I ensure that all employees ar flexible when relations with different customers.

I come on that mosttimes sales associates will clump and choose the types of potential buyers they are willing to help. Because I believe this habit is both unskilled and lazy, I try to train employees to adapt to the needs of the potential buyer. When my employee customizes his/her service to the customer, most in all likelihood the customer will incur confident in their purchase and in their decision to sleuth at our store. I honestly believe that this skill comes easier to several(prenominal) than others, but with practice, any sales associate can stimulate comfortable with all types of customers. I stress to employees as tumesce as to myself that each and any customer contributes to the success of our store. Therefore, they all deserve our courtesy and exclusive attention! If you want to construe a full essay, fellowship it on our website: Ordercustompaper.com

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